Terms of Service

These Terms of Service (the “Terms”) are a legal agreement between you and getQA (“getQA,” “we,” “us,” or “our”) governing your access to and use of our website, quality-assurance services, and anything else we make available (together, the “Services”).

By accessing the Services, signing an order form or statement of work with us, or otherwise agreeing to these Terms, you accept them in full. If you are agreeing on behalf of a company, you represent that you have authority to bind that company, and “you” refers to it. If you don’t agree, please don’t use the Services.

getQA is a managed testing team that plugs into your workflow and catches what slips through. Depending on the engagement, the Services may include manual and exploratory testing, automated test development, regression suites, QA audits, release sign-off, and related reporting.

The specific scope, deliverables, cadence, and fees for your engagement are set out in a separate order form or statement of work (an “Order”). If an Order conflicts with these Terms, the Order controls for that engagement. We may improve, change, or discontinue parts of the Services over time.

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are intended for businesses and professional use, not for personal, family, or household purposes.

Some parts of the Services may require access to your systems, tools, or an account. You are responsible for keeping credentials confidential, for the activity that happens under access you grant us, and for notifying us promptly of any unauthorized use.

You agree to provide accurate information and to keep it current so we can deliver the Services and reach you when it matters.

We’ll perform the Services with reasonable skill and care and in line with the scope described in your Order. To do our job, we rely on you to give us timely access to the environments, builds, test data, and points of contact we need.

Fees, payment terms, and billing cadence are stated in your Order. Unless the Order says otherwise, fees are exclusive of taxes, invoices are due within the stated period, and late amounts may accrue interest or lead to paused work. Work outside the agreed scope may be quoted separately before we start it.

You agree not to:

• use the Services to break the law or infringe anyone’s rights;
• ask us to test systems you don’t own or lack authorization to have tested;
• interfere with, disrupt, or attempt to gain unauthorized access to our systems or networks;
• reverse engineer, resell, or sublicense the Services except as expressly permitted; or
• upload malware or use the Services to harm, harass, or deceive others.

Your work is yours. As between you and us, and once the applicable fees are paid, you own the deliverables we create specifically for you under an Order — including the test code, scripts, and reports we hand over. You get the honest results, not a black box.

We keep ownership of everything we bring to the table: our methods, know-how, templates, tooling, and anything we developed before or outside your engagement. We grant you a license to use those materials only to the extent needed to benefit from your deliverables. The getQA name, logo, and website content remain ours.

Each of us may learn confidential information about the other while working together. We’ll protect your confidential information with the same care we protect our own, use it only to deliver the Services, and not disclose it except to people who need it and are bound by similar obligations. This doesn’t cover information that is public, already known, independently developed, or required to be disclosed by law.

The Services may work alongside third-party tools you use — your CI, issue tracker, chat, or cloud provider. Those tools are governed by their own terms, and we’re not responsible for them. Your use of a third-party service is between you and that provider.

We work hard to catch what matters, but testing reduces risk — it cannot guarantee that software is free of every defect. Except as expressly stated in these Terms or an Order, the Services are provided “as is” and “as available,” and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. You remain responsible for your decisions to release software.

To the fullest extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Services. Each party’s total liability arising out of or relating to these Terms is limited to the fees you paid us for the Services in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

You agree to defend, indemnify, and hold getQA harmless from claims, damages, and reasonable costs arising out of your breach of these Terms, your misuse of the Services, or your instruction to test systems you were not authorized to have tested. We’ll give you prompt notice of any such claim and reasonable cooperation in the defense.

These Terms apply for as long as you use the Services. Either party may terminate an engagement as described in the applicable Order, or immediately if the other party materially breaches these Terms and doesn’t fix it within a reasonable notice period. On termination, you’ll pay for Services performed up to that point, and any terms that by their nature should survive — such as confidentiality, intellectual property, disclaimers, and liability limits — will survive.

These Terms are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-laws rules. You and getQA agree to try to resolve any dispute informally first. If that fails, the dispute will be brought exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction.

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above and, for material changes, take reasonable steps to let you know. Your continued use of the Services after an update means you accept the revised Terms.

Questions about these Terms? Reach us at [email protected]. For how we handle personal data, see our Privacy Policy and Cookies Policy.